The practical details, from booking your stay to closing the door on your last morning.
What time are check-in and checkout?
Check-in starts at 4:00 PM and checkout is by 11:00 AM. Early check-in and late checkout are not currently offered. Please plan travel around these times.
How many guests can stay?
Palm House sleeps up to 8 guests; Sun House sleeps up to 7. Both homes have three bedrooms and two bathrooms. Only registered guests are permitted on the property; unregistered visitors are not allowed.
Is the pool private, and is heating included?
Yes. Each home has its own private heated pool, and pool heating is included with no extra fee. Ask our team in advance about temperature requests. Published pool hours are dawn to dusk. Children must be supervised by an adult at all times.
Can we bring pets?
Yes—up to 2 pets per home. The fee is $20 per pet, per night. Include all pets when booking, clean up after them outside, and wipe paws before entering. Additional cleaning may be charged if needed.
What fees are included in my total?
Direct bookings include a $115 cleaning fee and a $150 management fee per stay. Pet fees are $20 per pet per night when applicable. Nightly rates and taxes depend on your dates. Review the complete checkout total and cancellation terms before confirming.
How do payments and entry codes work?
The standard payment schedule is 50% upfront, with the remaining balance due 30 days before arrival. Review your checkout for the schedule that applies to your dates, including bookings made closer to arrival. Complete guest registration and pay the balance in full before entry instructions can be released. A $500 security-deposit hold is part of the booking requirements; check your reservation details for timing.
What information is needed before arrival?
Complete the secure Guest App registration with your full name, phone number, email, home address and requested ID. The primary guest must be at least 21. Do not send ID documents or payment details through the website contact form.
Is parking available?
Both homes offer driveway and garage parking. A garage-door code is provided with your arrival instructions; no garage remote is supplied. Street parking is not permitted. Keep neighboring driveways and access clear.
What are the quiet hours and house rules?
Quiet hours are 9:00 PM–8:00 AM. Parties, events, filming and gatherings are not allowed. No indoor smoking. Remove shoes indoors, keep food and drinks out of bedrooms, and supervise children around the pool, grill and fire pit. Turn propane tanks off after use.
What should we do before checkout?
Wash used dishes and take out the trash. Turn off lights and electronics, close windows, lock doors, and set the AC to Cool / Auto / 74°F. Report any damage promptly. Your Guest App and arrival instructions contain the property-specific details.
Are the homes on the beach?
These are private residential homes in Pompano Beach, a short drive from the beach—not beachfront properties. A car or rideshare is useful for beach outings, dining and exploring. Our local guide has ideas for your stay.
How do we reach the host?
For direct-booking questions, email vacations@theclubhous.com or call (561) 931-6831. During your stay, use the reservation conversation or Guest App so the hosting team can follow your request. If you booked on Airbnb, Vrbo or Booking.com, use that booking channel’s messages.
01 / THE PALM HOUSE
